Save money by cutting hidden costs in your utility bill Avoid the hidden costs of cable connections!

Hidden costs of cable TV and telephone connections can cost you - even if you're not a cable customer. These added costs can make telecoms price comparisons tricky too. Discover an easy way to save CHF 400 per year.

In Switzerland, most homes have a connection to the cable network.

Subscribers to digital cable services use a digital modem to receive HD TV, Internet, and landline telephone via cable. 

Without this modem, you can use cable to watch a limited selection of channels in outdated quality (no HD).

In past decades, this connection was standard and made sense.

Today, many homes remain connected to the cable network, regardless whether the residents subscribe to digital cable services or not. Many people receive their TV, telecom and Internet through the TV and telecom provider's landline connection, and do not need a connection to the cable network.

Swisscom does not require a cable connection for any services, and they are happy to assist with cancellation.

Hidden costs

  1. People who are not cable customers may still be paying for a cable connection.  
  2. Cable customers end up paying two bills - the "hidden cost" of the cable connection AND the regular monthly subscription fee for digital services (HD TV, Internet, and landline phone).  

Why are there hidden costs?

The hidden cost arises because cable customers are not directly billed for the cable connection fee.

The cable company actually bills the connection to your building owner or property management company, who pass the charge onto the residents – to you.

The cable connection charge is included in your utility bill, normally incorporated into the "additional costs" part of your monthly rental payment.

Can my landlord refuse to adjust the property expenses?

No. Adjusting the additional property expenses is a standard procedure. The change the property expenses must be accepted and carried out. You can request this adjustment from your landlord at any time in writing.

On average, the cable connection supplied by cable providers costs you about CHF 400 every year!

Do you really need a cable connection?

Customers who subscribe to digital TV services through telecoms providers such as Swisscom do not need a cable connection.

Hello Switzerland tip: You can save around CHF 400 per year simply by asking your landlord to have the cable connection disconnected in writing!

Swisscom inOne: perfect digital TV, Internet and landline telephone

As a Swisscom client you can cancel your cable connection. Swisscom guarantees that you only pay the monthly fee - there are no additional costs for the connection.

Via the Swisscom landline connection, you can get your Internet, landline and digital TV as a package.

 

Landline connection

Cable connection


 

Get rid of the cable connection in two easy steps:

  1. Switch to Swisscom – contact Hello Switzerland's Relocation Helpline to get connected, guided by the free support of one of Hello Switzerland's experienced English-speaking customer advisers. There are further options on the Swisscom website.  
  2. Cancel your cable connection using one of the standard cable cancellation forms below  

Cancellation forms


I RENT

Here are the various cancellation letters, depending on how you pay for the fee. Simply download and complete the appropriate form and send it to the specified address. Where can I find the fee?

A) Do you have an Internet/TV subscription with a cable provider?

  • Approach your cable provider directly (e.g. upc Cablecom) to cancel your subscriptions. Form
  • Approach your landlord to cancel the cable connection. Form

Be sure to take the notice periods for all relevant products into account. The notice period for cancellation of your cable connection depends on the notice period for the products you are getting from your cable provider.

B) Do you have a cable connection but no Internet/TV subscription with a cable provider?

  • If you are billed for your cable connection as part of your utility bill or all-inclusive rent payment, then go directly to your landlord to cancel the connection. Form

C) Do you rent, but receive a bill directly from your cable provider? Form
 

I OWN MY HOME

Here is the cancellation letter to be sent to your cable provider (e.g. upc Cablecom) for the cable connection and, if applicable, for your Internet/TV subscription(s). Form

 

For other great ways to save money, visit Hello Switzerland's Deals & Offers page and refer to the article How to potentially reduce your rent in Switzerland.

 

Order Swisscom or learn more about TV, telecom and Internet services in Switzerland

Do you have questions about TV, telecom or Internet?

Hello Switzerland can assist you. Please contact the Swiss Relocation Helpline on +41 58 356 17 77 or at helpline@helloswitzerland.ch.

Author: Mike Tomsett - Hello Switzerland

Hello Switzerland helps you to live and work in Switzerland. Discover upcoming events and Swiss culture, or contact our Relocation Helpline for free advice and professional support on housing, moving, financials, telecoms, vehicles, career advice and much more! Call +41 58 356 17 77 or check our Helpline page.

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