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Coronavirus information for our customers
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Coronavirus information for our customers

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For urgent advice on coronavirus symptoms, travel conditions, etc., do reach out to Hirslanden's 24/7 free Corona Healthline and get support from medically trained professionals.

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Do you have questions on anything related to coronavirus?

Hirslanden's free Corona Healthline is available 24/7 

Are you worried you might have COVID-19? Do you want expert advice right now on symptoms and how to proceed? Do you want to know where to get tested or what are the current travel bans and conditions throughout the world?

Hirslanden, Switzerland’s largest private hospital group, has set up a free, 24/7 Corona Healthline meant to provide expert answers for all your questions as well as support, if needed, to immediately schedule doctors’ appointments, flu shots or to organize hospital transport for severely ill patients.

Get expert answers from medically trained professionals.

Call now

 

The current coronavirus situation in Switzerland

Please check these following official sources: 

For up-to-date information about international travel, please check theWorld Health Organisation official page

For up-to-date information on the situation in Switzerland, please check the official page of the Federal Office of Public Health.

 

The Helpline numbers of Switzerland’s official authorities are:

For residents: 0041 58 463 0000

For travellers: 0041 58 464 4499

 

What to expect from Hello Switzerland & partners

Hello Switzerland, the same as all our featured partners, guarantees business continuity. All services booked through Hello Switzerland are currently delivered to the furthest extent possible considering the circumstances.

Here is a closer look consider each of our partners' specific services and requirements for these services: 

 

Can I get a discount if I book my move now and have it organized later?

We always try to offer the best solution in terms of service and price. Your Sales Adviser will inform you of your best options.

What if I book my moving service but travel restrictions are not lifted yet – can I reschedule the moving date without any additional costs?

We always try to be as flexible as possible and offer rescheduling possibilities free of charge. If we have to make a definitive and non-refundable booking (container, truck, etc.) for your relocation, we will let you know in advance.

Will the surveyor come to my home for the survey or do you offer surveys over Skype / Whatsapp?

We offer our surveys free of charge over Whatsapp or Skype. This method has proven to be very effective. If your circumstances do not allow to have a virtual survey, please contact your Sales Adviser to find another solution.

Will the moving crew disinfect all the furniture after delivery? 

The moving crew will follow all health measures set by the government. Our crews will not disinfect the furniture upon delivery. Exceptions can be made, but this will be assessed only in special circumstances. Our temporary furniture is cleaned thoroughly after every pickup.

Are your moving crews larger than 5 people these days?

Currently, the moving crews are not larger than five people. Moving crews might ask the truck driver for extra support, but the driver would not be entering your property.

Are your Relocation Consultants and Moving crews being regularly tested for Covid-19? 

No, but they are following all the measures established by the Swiss government.

Will you provide me with masks and disinfectant or do I need to bring these myself at property viewings? 

We do recommend that you bring your own mask. If this isn’t possible, just let us know in advance.

How does the consultant accompany the handover of my apartment to the landlord during the Corona crisis?

The consultant will meet you in front of the property and will wear a mask during the handover if necessary and if social distancing is not possible.

Can I skip property handover/ handback and have the consultant do it on my behalf?

Yes, of course! We are pleased to do the handover or handback on your behalf, but please keep in mind that it is quite helpful to join, as you will get some more details about handling your property. In case you won’t be able to join, please be aware that we would need Power of Attorney to act on your behalf.

Are rental prices for homes lower due to the current situation?

No, rental prices have not changed because of the COVID-19 situation.

Is the pre exit inspection of my apartment done physically or virtually?

This depends on your needs. We are pleased to offer both options.

Can I request an early termination of my lease if I have to leave Switzerland without having to find a new tenant?

No. COVID-19 is not a condition or circumstance that can be used to terminate a lease contract in advance. Terms and conditions must still be followed during this time.

Is it possible to register and de-register with the immigration office online?

When moving to Switzerland from abroad, registrations need to be completed on site. While some cantons and cities in Switzerland do offer online de-registration, this is not commonly practiced and in most cases on-site de-registration will be required.

When are immigration offices opening again?

As of June 8, new applications of EU/Schengen nationals will be handled again. There has not yet been any indication as to when applications from non-Schengen areas will be possible again on a broader scale. For certain categories of people, exceptions may already apply. We recommend checking out immigration news from our immigration partner, BDO

 

If I order a car from one of your partners, will the car be disinfected when delivered?

The exterior and interior of cars ordered through our partners are thoroughly cleaned and are additionally disinfected to ensure they are as safe and clean as possible. Some partners use disposable protection kits for the seat, steering wheel and gear lever. During the delivery, the driver will wear a mask and gloves, keep their distance, and disinfect the parts of the car that they have come into contact with.

Can I purchase additional health insurance coverage specifically for Covid-19?

There is no health coverage available specifically for COVID-19. Some Swiss supplementary health insurance options give you a higher standard of services, especially abroad. Helvetia consultants can explain in more detail.

Is it possible to open a bank account? If yes, do I need to go the bank or can this be done by internet / phone?

Opening a bank account can now be done online at Credit Suisse, even for non-Swiss nationals. It is still possible to visit the bank branch to open an account in person – however, usually only by appointment. We can arrange the appointment for you, or we can support you with opening an account online.

Is it possible to have my insurance set up by Helvetia by phone?

You can arrange a phone or video consultation and you can sign your contracts electronically. You do not need an app to use Helvetia video consultation. No downloads or other installations are necessary.

I need a technician to install my Swisscom connection. Is the technician still working?

Swisscom technicians continue to work normally. They respect the guidelines of the Swiss government, maintain social distance at all times, and respect the hygiene rules. If the customer wishes, the technician will also wear a mask.

I’m interested in a language course from Berlitz, do they offer classical trainings or have these stopped due to COVID-19? 

Berlitz schools are open. Classroom language lessons take place with a maximum four people.
Students can also take private lessons. Furthermore, there are online alternatives for any types of exercises and lessons that cannot take place in the classroom.

Can I attend language courses in a classroom during the pandemic?

Yes, this is possible with certain limitations. There is a maximum group size of four students allowed per class.

Do I need to report if I had been tested positive and recovered when arriving in Switzerland?

No such requirement is in place at the moment.

Are Covid-19 test kits easily available in Switzerland in case I display symptoms or feel ill? 

Switzerland currently has sufficient tests available and is one of the countries with the highest test rate per capita. In fact, it is also the safest country in the world in terms of the Coronavirus, according to this non-profit Deep Knowledge Group study.

Are masks available in Switzerland or is there a shortage? 

Currently there is no shortage of masks in Switzerland. Masks are available in pharmacies, supermarkets and online shops.

Is it safe to use public transportation in Switzerland?

The Swiss government has lifted restrictions on use of public transportation in Switzerland. It is recommended to wear a mask and to keep a distance of two metres from other passengers if possible.