Set up your TV, internet & phone: basic facts
Setting up telecoms at home will take between 1 to 2 weeks - sometimes even longer. Start the process before you move to your new address.
For mobile, you will require proof of residence, even for the purchase of pre-paid mobile SIM cards.
Hello Switzerland's activation service gives you a head start and reduces your waiting time.
The mandatory radio-television licence fee which is CHF 335.-/ year is device-independent and must be paid by every household. The fee is collected by Serafe AG, who automatically sends every household an invoice, using data from the cantonal and municipal registers of residents.
Quick tips to differentiate between telecom providers
There are numerous telecom providers in Switzerland, ranging from budget options to more expensive. Here's a quick way to differentiate between them: English customer service is probably the most critical if you don't speak the local Swiss language.
Quality of customer service
English customer service: be aware that not all local providers are able to provide customer service in English.
Think carefully about your needs before you set up your telecoms
For phone set up: how much will you need to use international minutes? To which countries? Unlimited options are available for Europe, but less for other continents.
For internet set up: what speed is best for you?
For TV set up: are channels from your home country available?
What else you should know about telecoms in Switzerland
Most apartment buildings have basic cable TV included in their rates. This will provide a standard range of around 30 non-HD channels, in various languages.
Most tenants decide to connect an additional TV package from another provider, to receive a better selection of channels and higher quality screen resolution.
If you choose a digital TV provider such as Swisscom, contact your building provider to block the cable connection. Otherwise, you will be charged around CHF 40 per month for this connection in your ancillary building costs, even if you don’t use it. Note that this hidden cost can make cable TV options such as UPC look cheaper compared to digital TV providers, because it’s charged separately.